19bd's Privacy Policy

19bd ("we", "our") is a trusted online gaming and betting platform in Bangladesh. This privacy policy ("Policy") explains what information we collect when you use our website 19bd.cam, how we use it, who we share it with, and what measures we take to protect your information.

By using our services, you are considered to have accepted the terms described in this privacy policy. We ask that you do not use our services without reading this policy. If you do not agree with this policy, please refrain from using our site.

19bd collects certain necessary personal information to provide the best possible service to its users. The types of information we collect are detailed below.

1.1 Identity Information

During account registration and verification, we may collect the following information:

• Full name
• Date of birth (for age verification)
• National ID number or passport number (for KYC verification)
• Current address

1.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)

1.3 Financial Information

To process deposits and withdrawals, we collect the following information:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.4 Usage Information

• Login time and location data
• Gaming activity and betting history
• Device information (operating system, browser version)
• IP address

19bd collects your information in the following ways:

2.1 Information Provided Directly

You provide information directly when you register on our site, log in to your account, make a deposit, withdraw funds, or contact our support team via live chat.

2.2 Automatically Collected Information

When you browse our website, certain information is automatically collected using cookies, web beacons, and similar technologies. This includes your browsing behaviour, preferred games, session duration, and similar data.

2.3 Information Collected Through Third Parties

Some information may reach us through payment gateways (bKash, Nagad, Rocket) and identity verification agencies, however only the information necessary for transaction confirmation and fraud prevention is used in such cases.

Your information is used only for the following legitimate purposes. We do not use your information for any unlawful or unnecessary purpose.

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Running VIP rewards programmes
• Providing customer support

3.2 Security and Fraud Prevention

• Ensuring the security of your account
• Detecting and preventing unauthorised access
• Preventing financial fraud
• Conducting KYC verification to prevent money laundering

3.3 Responsible Gaming

We may use information to monitor your gaming behaviour and provide necessary support under our responsible gaming policy. This includes identifying the risk of excessive gambling and recommending self-control tools.

3.4 Communication and Marketing

With your consent, we may notify you about new promotions, bonus offers, and platform updates. You may opt out of these communications at any time.

3.5 Legal Compliance

Information may be used where necessary to comply with applicable laws, regulations, or court orders.

Your personal information is completely confidential with us. We never sell or lease your information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the information necessary for them to perform their functions is shared with payment processors (bKash, Nagad, Rocket, banks), identity verification providers, and technology service providers. These third parties are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or applicable law. In such circumstances, we will provide only the information that is legally required.

4.3 Business Transfers

If 19bd's business operations require a sale, merger, or restructuring, user information may be transferred to the relevant parties. You will be notified in advance in such cases.

Cookies are small data files stored in your browser. Cookies are used on the 19bd website to improve your experience and to keep the site running smoothly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain your logged-in state, perform security checks, and manage sessions. Without these cookies, the site will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences — such as language settings and game preferences.

5.3 Analytics Cookies

These cookies are used to analyse site usage statistics and improve our services. This includes page visits, session duration, and error reports.

5.4 Cookie Controls

You have the option to accept or reject cookies in your browser settings. However, disabling essential cookies may affect some site functionality.

19bd takes the highest technological and organisational measures to protect your information. The key components of our security framework are as follows:

6.1 Encryption

All data transmissions are secured via SSL/TLS encryption. Stored sensitive information is encrypted using strong encryption algorithms.

6.2 Access Controls

Only authorised personnel may access your personal information, and they have access only to the information necessary to perform their duties.

6.3 Security Monitoring

Our systems are under 24/7 security monitoring. Immediate action is taken when suspicious activity is detected.

6.4 Data Retention Period

How long your information is retained depends on the type and purpose of the data:

• Account information — while the account is active and after account closure in accordance with legal requirements
• Transaction history — for the period specified under financial regulations
• Communication records — for a reasonable period after the support need has been resolved
• Cookie data — for the period specified according to the type of cookie

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of that information.

7.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, we may need to retain certain information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, such as marketing communications.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured and commonly usable format.

7.6 Right to Withdraw Consent

Where you have provided information on the basis of consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal of consent.

To exercise these rights, contact our support team at [email protected]. We will endeavour to respond to your request within 30 business days.

19bd is strictly not for anyone under 21 years of age. Our services are for adults only and we do not knowingly collect or store information from any person under the age of 21.

Age verification is in place during the registration process. If we become aware that a minor is using our services, we will immediately close their account and delete all related information.

If you believe a minor has registered on 19bd, please notify us immediately at [email protected].

Our services may be connected to third-party payment providers such as bKash, Nagad and Rocket. These providers have their own privacy policies that apply to their respective services.

Game providers such as Pragmatic Play, Spribe, JILI and PG Soft also follow their own policies. 19bd is not responsible for the data processing practices of these third parties. We encourage you to read their privacy policies before using the relevant services.

19bd reserves the right to change or update this privacy policy as needed. In the event of any significant change, we will notify you in the following ways:

• A notice will be displayed on the website
• A notice will be sent to registered users by email
• The "Last Updated" date on this page will change

Continuing to use our services after any changes will be considered as your acceptance of the updated policy. We encourage you to visit this page regularly to stay informed about the latest policy.

For any questions, concerns or to exercise your information rights regarding this privacy policy, please contact us through the channels below.

For information on responsible gaming, visit our Responsible Gaming page. For terms and conditions, read our Terms & Conditions page.