19bd Complete Terms and Conditions

1 General Introduction

19bd ("Platform", "we", "our") is an online gaming and betting platform that provides slots, live casino, cricket betting and various card games for users in Bangladesh. These Terms apply to the platform's website, mobile version and all related services.

By registering, accessing or using this platform you acknowledge that you have fully read, understood and agreed to comply with these Terms. If you do not agree with any part of these Terms, please do not use this platform.

19bd reserves the right to amend or update these Terms at any time. Continued use of the platform after any changes are published will be considered acceptance of the updated Terms.

2 Account Registration

To enjoy the full services of 19bd you must register a personal account. The information you provide during registration must be accurate, complete and consistent with your identity.

2.1 Registration Requirements

• Each individual may register only one account.
• Multiple accounts on the same device, IP address or household are not permitted.
• You must provide your correct name, date of birth and contact details when registering an account.
• Providing false or incorrect information may result in the account being cancelled and deposited funds being forfeited.
• The email address and phone number provided at registration will be used as the primary means of communication.

2.2 Identity Verification (KYC)

19bd may at any time request valid government-issued identification (national ID card, passport), proof of address and proof of ownership of the payment method to verify a user's identity. Withdrawals may be held until verification is complete.

3 Age Verification

The minimum age to use this platform is 21 years. Registration or use of an account by anyone under the age of 21 is strictly prohibited.

19bd may request documents for age verification at any time and reserves the right to temporarily suspend an account in cases of suspicion. If age fraud is proven, all funds held in that account will be forfeited.

4 Account Security

It is entirely your responsibility to ensure the security of your account. Keep your account password confidential and never share it with anyone.

• Use a strong and unique password that has not been used on any other site.
• Check your account activity after each login.
• If you notice any unauthorised activity, notify the support team immediately.
• Avoid accessing your account on public computers or unsecured Wi-Fi networks.

19bd is not liable for any loss resulting from sharing account access or passwords with third parties. Transferring, selling or allowing others to use your account is strictly prohibited.

5 Financial Transactions

5.1 Deposits

19bd currently accepts deposits through Bangladesh's popular mobile banking and banking services: bKash, Nagad, Rocket and direct bank transfer.

• The payment method used for deposits must be registered in the account holder's name.
• Using a payment method registered in a third party's name is prohibited.
• Deposited funds must not be used for money laundering or any other illegal purpose.
• If an incorrect amount is credited due to a technical error, 19bd reserves the right to correct it.

5.2 Withdrawals

Withdrawal requests will be processed using the same method that was used for the deposit. In exceptional circumstances an alternative method may be used, but identity verification will be mandatory in such cases.

• Account KYC verification must be completed before submitting a withdrawal request.
• If bonus wagering requirements have not been met, withdrawals may be partially or fully held.
• In cases of suspicious activity, 19bd may hold withdrawals until verification is complete.

6 Bonuses and Promotions

19bd offers its users various bonuses and promotional offers. Each bonus has specific terms and conditions that must be followed.

6.1 Welcome Bonus

To withdraw after receiving the welcome bonus, you must complete betting worth 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.

6.2 General Bonus Terms

• The same person or household will receive only one welcome bonus.
• Bonuses are for gaming use only and cannot be withdrawn.
• If wagering is not completed within the set time limit for the bonus, the bonus will be cancelled.
• 19bd reserves the right to withdraw any bonus and change the terms and conditions at any time.
• If bonus abuse is identified (arbitrage, claiming from multiple accounts), the account will be closed.

6.3 VIP Program

19bd offers three VIP tiers for regularly active players:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Users will be progressively promoted to higher VIP tiers based on regular gaming activity. Detailed terms and conditions for VIP benefits apply separately.

7 Gaming Policy

19bd is committed to ensuring a fair and transparent gaming environment. The outcome of all games is determined through Random Number Generator (RNG) technology and no result is predetermined.

• Each game round is completely independent and does not depend on the outcome of previous rounds.
• If a technical issue occurs during a game, that round may be cancelled and the bet will be returned.
• If a game is left incomplete due to a disconnection, a decision will be made based on server logs.
• If a bug or error is identified in the gaming system, the related bets and winnings may be cancelled.

8 Prohibited Activities

The following activities are strictly prohibited on the 19bd platform and if identified the account will be cancelled:

• Opening or operating multiple accounts.
• Deliberately providing false information to take advantage of bonuses.
• Deliberately exploiting any bug or vulnerability in the gaming system.
• Playing games using automated software, bots or scripts.
• Conducting money laundering or any other illegal financial activity.
• Harassing or threatening other users.
• Attempting to breach the platform's security.
• Participating in collaborative cheating or game manipulation.

9 Account Suspension and Cancellation

19bd may temporarily suspend or permanently cancel a user's account in the following circumstances:

• Any instance of a breach of the terms and conditions.
• Failure to verify identity or age, or providing fraudulent information.
• If the account remains inactive for an extended period (generally 12 months).
• At the user's own request.
• Based on legal or regulatory directives.

Eligibility to receive the balance back after account cancellation will depend on the nature of the terms violation. In the case of cancellation at the user's request, the full balance will be returned.

10 Limitation of Liability

19bd makes every effort to operate a safe and reliable platform. However, 19bd is not liable for the following:

• Losses caused by third-party actions or negligence.
• Account compromise resulting from the user's own security negligence.
• Technical errors or internet connectivity issues.
• Unexpected service disruptions or maintenance-related downtime.
• Financial losses resulting from gaming decisions — the outcome of play is entirely at the user's own risk.

Under no circumstances will 19bd be liable beyond the actual amount deposited for any direct or indirect loss.

11 Privacy and Data Protection

Protecting your personal information is 19bd's highest priority. We store and transfer all data using SSL encryption technology.

To learn more about how your information is collected, stored and used, please read our Privacy Policy. By using the platform you also agree to our privacy policy.

• Your personal information will never be sold to third parties.
• Information will not be provided to any government or private organisation except where legally required.
• Cookies are used to improve service quality and provide a personalised experience.

12 Dispute Resolution

For any dispute or complaint, first contact the 19bd customer service team. Our team will provide an initial response to your complaint within 72 hours.

12.1 Complaint Process

• Contact us via live chat or email to submit a complaint.
• Please provide relevant details along with your complaint, such as your account ID, date, and a full description.
• The 19bd team will investigate and work to provide a fair resolution.

12.2 Final Decision

In disputes regarding game results, server logs will be considered the final evidence. In the case of technical errors, 19bd's decision is final. If any external party or court intervention is required to resolve a dispute, the applicable laws of Bangladesh will apply.

13 Changes to Terms

19bd reserves the right to change, amend, or update these terms at any time. Users will be notified by email or through a notice on the platform for significant changes.

Continued use of the platform after updated terms have been published will be considered as your acceptance of the new terms. If you do not agree to the new terms, stop using the platform and contact the support team to close your account.

The "Last Updated" date at the top of this page always indicates the date of the most recent change. Check this page regularly to stay informed of any changes to the terms.

14 Contact

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site